Hello,
We apologize for the issue you are facing with the Rank Math SEO plugin and the Avada theme. The problem with the update button not being clickable could be due to a few reasons, such as a JavaScript conflict, caching issues, or even a plugin conflict.
Here are a few steps you can take to troubleshoot this issue:
- Clear Cache: If you are using any caching plugins, clear the cache and check if the button becomes clickable.
- Disable Other Plugins: Temporarily disable other plugins to see if there is a conflict causing the issue.
- Check for JavaScript Errors: Open your browser’s developer console (usually F12) and check for any JavaScript errors that might be preventing the button from functioning.
- Update Everything: Ensure that both your Avada theme and Rank Math plugin are updated to their latest versions.
- Theme Compatibility: While Rank Math is designed to work with all major WordPress themes, sometimes specific configurations can cause issues. You may want to check the Avada theme settings or consult their support for any known issues with SEO plugins.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that we can assist you further. A human agent from our support team will take over and provide more detailed help.
Thank you for raising this concern!
Sources:
The #1 WordPress SEO Plugin in 2024 – Rank Math
Yes, I tried this option, but the issue still exists.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
