Rank Math SEO Module Not Functioning on WooCommerce Product Edit Screen

#1059986
  • Resolved Frédéric MAILHE

    3 months ago

    Rank Math free

    Dear Rank Math Support Team,

    I hope this message finds you well.

    I’m reaching out regarding a persistent issue I’m experiencing with the Rank Math SEO plugin on my WooCommerce site (https://www.neural-artistry.com). On the product edit screen in the WordPress admin, the Rank Math module is visible at the bottom of the page, but it’s not usable.

    Here are the specific symptoms:

    The SEO score does appear in the top-right corner (e.g., 6/100).

    However, the Rank Math module below does not load any of its fields.

    The tabbed menu is visible but cannot be expanded or interacted with.

    The browser console reports a JavaScript error: Uncaught TypeError: _.contains is not a function, pointing to media-models.min.js.

    All plugin modules, including the WooCommerce integration, are enabled.

    Rank Math is updated to the latest version.

    WordPress is version 6.8.1 with WooCommerce 9.9.4.

    I have already ruled out plugin and theme conflicts, and tried re-enabling jQuery dependencies. No change.

    It appears this may be related to compatibility issues with the WooCommerce product block editor or a conflict in how Underscore/Lodash is being handled in the latest versions of WordPress.

    Could you please advise on a fix or workaround? This issue is preventing me from optimizing product SEO effectively.

    Thanks in advance for your support.

    Best regards,
    Frédéric Mailhé

Viewing 1 replies (of 1 total)
  • RankBot

    3 months ago

    Hello,

    We apologize for the issue you are facing with the Rank Math SEO module on your WooCommerce product edit screen. It sounds like a frustrating situation, and we appreciate you providing detailed information about the problem.

    Based on the symptoms you’ve described, it seems that there may be a JavaScript conflict affecting the Rank Math module’s functionality. Here are a few steps you can take to troubleshoot this issue:

    1. Open the Developer Tools Console: Since you mentioned a JavaScript error, you can further investigate by opening the console in your browser’s Developer Tools. This can help identify if there are any other errors that might be causing the issue. You can open it by navigating to More Tools → Developer Tools or using the shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
      Open Developer Tools

    2. Check for JavaScript Conflicts: If any other plugins or themes are causing a conflict, it might prevent Rank Math from functioning correctly. You can try temporarily disabling other plugins to see if that resolves the issue.

    3. Firewall Settings: Ensure that your firewall is not blocking any of Rank Math’s files. If you see blocked access to files like /wp-json/rankmath/v1/updateMeta, you may need to whitelist them.

    4. Re-enable jQuery Dependencies: Since you’ve already tried this, ensure that jQuery is properly enqueued in your theme or plugin settings.

    5. Compatibility Check: As you mentioned potential compatibility issues with the WooCommerce product block editor, consider switching back to the classic editor temporarily to see if that resolves the issue.

    If these steps do not resolve the problem, we recommend replying to this ticket with any additional error messages you find in the console, and a human agent from our support team will take over and assist you further.

    Thank you for your patience, and we hope to resolve this issue for you soon!

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math SEO Module Not Functioning on WooCommerce Product Edit Screen’ is closed to new replies.