Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Jeremy
I wish to use the temporary login but need to have an email address for you. Please let me know asap then I can set up it for you
I found s******@r*********** as an email address on your Rank Math Facebook account. Please let me know if this will work.
If I do not receive your response in the next 5 minutes, I will check in tomorrow morning as it’s late already for me and I am about to log off.
Please confirm if the email s******@r*********** would be the correct one to use.
I did make a backup so only need to create the temporary login for you and will do it for 3 days, if that’s OK for you.
Hello,
We apologize for the delay.
Yes, you may use the email address s******@r*********** to create a temporary login for us to further debug the issue.
Looking forward to helping you on this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems like the Analytics settings are not properly configured as you can see in my screenshot in the Sensitive Data section.
Please reconnect the Analytics account again, to regenerate a new auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Analytics settings:
Ensure all permissions are accepted and all checkboxes are ticked: https://rankmath.com/kb/connect-your-google-account/
Then, check if you are still receiving errors with regard to your Analytics email report.
Looking forward to helping you.
Hi Jeremy
Thanks, In your first sentence you stated: It seems like the Analytics settings are not properly configured as you can see in my screenshot in the Sensitive Data section.
I do not see this screenshot – sorry for being so dumb!
I did the reconnect and the G4 so hope this is what’s needed. Please will you be able to check again and if anything else is needed, please let me know. I am unfortunately not the technical type, so need very clear and specific instructions stating, go here, then do this, then click here etc.
Thanks in advance
Hi Jeremy
Thanks, In your first sentence you stated: It seems like the Analytics settings are not properly configured as you can see in my screenshot in the Sensitive Data section.
I do not see this screenshot – sorry for being so dumb!
I did the reconnect and the G4 so hope this is what’s needed. Please will you be able to check again and if anything else is needed, please let me know. I am unfortunately not the technical type, so need very clear and specific instructions stating, go here, then do this, then click here etc.
Thanks in advance
Hello,
Unfortunately, we don’t support GA4 property so the analytics settings will not be configured. Please make use of GA3 or Universal Analytics instead. Please refer to our guide here: https://rankmath.com/kb/using-ga4/
Let us know how that goes. Looking forward to helping you on this one.
Hi Jeremy. Thank you, As I only have the free version, some of the fields I am unable to fill out.
So not sure what to do next?
Hello,
Some of the features with regard to the analytics should also be supported in the Free version.
I checked your website now and I was now able to see the Account, Property, and View, however, I can’t seem to save the Analytics settings.
In your account, can you please ensure that the domain added to the Google Search Console matches the current domain you have? This includes if the domain has www or non-www. If you have confirmed that it is correct and the issue persists, please do let us know and we will further investigate this with our developers.
Looking forward to helping you on this one.
Hi Jeremy
Under the Search Console the information added is correct: https://esmesalon.com/
I have also extended your temporary access and you now have 7 days remaining, so please revisit and see what you can do.
I have double-checked that so now it’s back to you to still try and resolve the issue as it is still showing as an error.
If needed, feel free to escalate this to your superior to see if they can figure out why and what’s going on.
Thank you.
Hello,
It seems that the email server on your installation is not working as even the WordPress Core is failing to send emails according to these error logs:
You can get in touch with your hosting provider and get clarification as to why this seems to not be working correctly on your server.
Don’t hesitate to get in touch if you have any other questions.
Hi there Miguel
Thanks for your support and help. We have now managed to get this resolved, so I will close this ticket.
Much appreciated
Hello,
We are super happy that your issue has been resolved.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
