Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as there are chances that it will prevent saving the data.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope this helps. Looking forward to helping you.
Please tell me, there is an instruction on how to whitelist your link (/wp-json/rankmath/v1/updateMeta) in the firewall
Hello,
Can you please let us know which Firewall you are using?
You can also ask your web host to whitelist the route.
If you are using WordFence, you can refer to this guide:
https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
I hope this helps.
Looking forward to helping you.
Hello,
Are you using the plugin in a local installation and not on a live website?
If that’s the case, please try disabling the firewall temporarily and see if that fixes the issue.
You can also access this URL directly to see which firewall is blocking it:
your-domain.com/wp-json/rankmath/v1/updateMeta
Please replace “your-domain.com” with the domain of the website.
Looking forward to hearing back from you.
Thank you.
Good afternoon!
Example: I created the focus words https://prnt.sc/239gv92
Then, I decided to change one word https://prnt.sc/239gz1w
After saving, the new focus word is not saved https://prnt.sc/239hqrl .
There were no problems 10 days ago, everything was perfectly preserved. I did not install palagins. Checked on two different computers with different firewalls – does not save.
Disabled the firewall – does not save changes in the focus word.
Please tell me what to do?
Hello,
Did you try accessing the updateMeta route as mentioned in my previous reply? If not, then please access that URL and see which firewall (or if a firewall) is blocking the route.
If you’re not sure, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
