Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please confirm which method you’ve used to add the schema to your page?
When we checked the page directly with the Google Rich Results Test tool, we could see all the information was showing there. Please check the screenshots in the sensitive data section for reference.
However, it looks like you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.
Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.
Looking forward to helping you.
Hi,
First of all I use a Pro version that I’ve paid for, this is the email addresse that I used to receive the invoice: z************@g********
Please have a look on the recipe informations :
Your Order
Rank Math PRO
Subscription renews every 1 year. Next charge: 12/7/25 ($95.88).
Full Terms and Subscription Management
$83.88 x 1
Content AI Starter
Subscription renews every 1 year. Next charge: 12/22/24 ($59.88).
Full Terms and Subscription Management
$0.00 x 1
Charges will appear on your bill as FS *rankmath
Order Reference: RANKMATH241207-5062-92141
View Invoice
Tax: $0.00
You saved: $12.00
Total: $83.88
Should I create a new account using the order email or can you link the product with my actual account (that was already linked to my website before the bought of the product) ?
Waiting for your feedback about this first point.
So about the main problem I import the Schema by using “JSON-LD/Custom Code” like I told you the Schema is validated for Google But when I include “Schema By Rank Math” to the post it shows only the half it do not show all the Schema informations like the steps, resume..
You can have a look on this page :
https://www.eateveryslice.com/pizza/calories-in-slice-of-cheese-pizza-1773/
The content is cuted after “2 cups (200g) shredded mozzarella cheese” all the “recipeInstructions” bloc is ignored I add it manually to the page I hope that must be add automatically by your plugin as the previous informations.
Waiting for your reply
Hello,
We tried to import the schema code you’ve shared and we can see all the information is getting imported including the recipeInstructions. Please check the screencast in the sensitive data section for reference.
If we are missing something here, please share a screencast by using a tool like https://loom.com so that we can check this further for you.
Regarding the PRO subscription, we found that under the email address you’ve shared. If you want, we can merge your accounts together so that you can keep the preferred email address active. To do that, please share the preferred email address on which you’d like to use your account.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi,
Thanks to merge the two accounts “z************@g********” and keep this email address “d************@g********” for contact preference.
Unfortunatly you do not answer to my request I know that the “JSON-LD/Custom Code” content is VALID.
When I include the “Schema By Rank Math” INSIDE the POST as content (like Heading, container…) it include partialy the content it do not SHOWS in the page the “recipeInstructions” so I have to add them manually and It take me a lot of time and unfortunately it is already included to the Recipe Schema.
I repeat again I’m not talking about the Schema repice validation I’m talking about INCLUDING the schema to the post using “Schema By Rank Math” as content (html, text ect.).
Create a new post, import the “JSON-LD/Custom Code” schema, save the post as DRAFT for example and include “Schema By Rank Math” to the post to see what I’m talking about => It do not include the Instructons as content..
Waiting for your reply
Thanks in advance
Have a good day
Hello,
Since you are adding the recipeInstructions as HowToStep, they should be added under an itemListElement property of a HowToSection. Here is a screenshot for your reference:
Here is how the JSON-LD code should look like:
"recipeInstructions": {
"@type": "HowToSection",
"name": "jaid",
"itemListElement": [
{
"@type": "HowtoStep",
"text": "dasdasd",
"name": "sdadsfsaf"
},
{
"@type": "HowtoStep",
"text": "dasdasd",
"name": "sdadsfsaf"
}
]
},
Once you have added the instructions correctly, they will be included in the Schema output of the block.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
