Rank Math Save Problem!

#987047
  • Resolved Code ByteZ
    Rank Math free

    Hello, when I add a category or a post, the text I add to the focus keyword section does not save and the changes I make in the Edit Snippet do not save.

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  • Hello, we apologize for the issue you are facing with saving the focus keyword and changes in the Edit Snippet. This problem can often be caused by plugin conflicts or JavaScript-related errors.

    Here are some steps you can take to troubleshoot the issue:

    1. Plugin Conflicts: There may be conflicts with other plugins that prevent saving. You can check for plugin conflicts by following our guide on plugin conflict.

    2. JavaScript-Related Errors: Another common reason for this issue could be JavaScript errors. You can diagnose these errors using the JavaScript Console in your browser. Here’s how to check for JavaScript errors in Chrome:

      • Open the Developer Tools by navigating to More Tools → Developer Tools from the Chrome menu.
      • Click on the Console tab to see if there are any errors.

      Open Developer Tools
      Open console tab

    If you have already tried these steps and the issue persists, please reply to this ticket with your site URL, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    problem still persists https://cheatermad.com/

    Hello,

    We’ve checked your site, and it looks like you have a redirection on your website that adds a trailing slash to all URLs, and that is being triggered in the API routes as well:

    https://cheatermad.com/wp-json/rankmath/v1/updateMeta/?local=user

    Should be (notice the question mark)

    https://cheatermad.com/wp-json/rankmath/v1/updateMeta?local=user

    That should not be applied to REST API routes but only to the pages and posts of the website. Otherwise, the functionality of the plugin might not work as intended.

    To fix this, adding the condition line RewriteCond %{REQUEST_URI} !^/wp-json (exclude wp-json URLs) to your trailing slash redirect rule should work, The edited redirect will look similar to the one below:

    #Add Trailing slash for end of the URL
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_URI} !^/wp-json
    RewriteRule ^(.*[^/])$ /$1/ [L,R]
    

    If you’re not sure how to edit your .htaccess, you can get in touch with your hosting provider to do that for you.

    Let us know how this goes.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math Save Problem!’ is closed to new replies.