Rank Math requires PHP version 7.2 or above

#303803
  • Resolved Michael J Roberts
    Rank Math free

    Good Afternoon:

    I am now unable to update Rank Math as it states I need php 7.2 or above. However, I am running php 7.3.2 which is confirmed on the server. Rank Math is the only plugin with this issue. I have a screenshot of the server info but see no place to upload the image.

    Please let me know how to resolve this problem.

    Best,
    Michael J. Roberts

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Feel free to share the screenshot with this online tool: https://imgbb.com/

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat
    Rank Math agency

    Hello,

    In that case, you can use a tool like imgur.com or other similar service to share the screenshot’s link.

    Please also share the website logins as suggested by my colleague so that we can investigate the issue further.

    We’re looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math requires PHP version 7.2 or above’ is closed to new replies.