Rank Math request for Tristpilot review notice on my Wordpress secreen

#1121157
  • Resolved Ruth Smart
    Rank Math free

    How do I clear your request for a Trustpilot review from the top of my wordpress screen?
    I have already submitted a review but the “I already did” function does not appear to work.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the issue you are facing with the Trustpilot review notice on your WordPress screen. If the "I already did" function is not working, you can try the following steps to clear the notice:

    1. Clear your browser cache: Sometimes, cached data can cause issues with notifications.
    2. Remove Transients in Rank Math: Navigate to Rank Math SEO โ†’ Status & Tools โ†’ Database Tools in your WordPress dashboard and click on Remove Transients. This should help in dismissing the notice.

    Remove transients in Rank Math

    If you continue to see the notice after trying these steps, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for raising this concern!

    Sources:
    We Detected New Post Type(s) ยป Rank Math

    I removed the transients as requested and still have the annoying request for review notice at the top of my WordPress page.

    Hello,

    We’re unable to replicate this issue on our test install.

    Please clear your website and server cache after following the steps we have shared above.

    If the issue persists, you may try clearing the notification from your database. You should be able to find a key named rank_math_notifications under the options table in your database.

    Once you find the notification there, you can simply delete the option for that notification entirely.

    Please note that we always recommend when working with databases, you have to be extra careful and suggest you create a backup first.

    Let us know how it goes.

    Deleting key from the options table in the relevant database cleared the banner.

    Hello,

    Glad that helped.

    If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.

    Looking forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math request for Tristpilot review notice on my Wordpress secreen’ is closed to new replies.