Rank Math Renewal

#919829
  • Resolved Dawn
    Rank Math free

    Could I please, please request a refund for the recent renewal of Rank Math. There was no warning of this charge and I no longer have a website or even a business! Please help with a refund.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for getting in touch and we are sorry to hear about the issue you are facing.

    Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

    Dawn
    Rank Math free

    Thank you so much! I really appreciate it. As I said above, I don’t have the website any more, it didn’t work for me unfortunately. So I really have no use for Rank Math at this time.

    thank you!

    Hello,

    We are glad that everything has been sorted out.

    Do you still need our assistance with anything else or can we go ahead to close the ticket?

    Thank you.

    Dawn
    Rank Math free

    I will just need to ensure I receive the money back 🙂

    Hello,

    Kindly see the invoice in the sensitive data section for your reference.

    You can see the refunded amount under Refunds and Returns.

    You can also access the invoice from here: https://rankmath.com/my-account/subscriptions/?tab=payments

    Lastly, you can check your account or call your bank to verify if the amount has been reversed.

    We ask for your patience regarding this matter.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math Renewal’ is closed to new replies.