The reason I need your help on this ASAP is because I can’t even access my WordPress dashboard due to this error. I am literally in an SOS situation right now.
Hello,
Thanks for contacting us and we regret the inconvenience caused.
I visited your website and it gives a 403 (Forbidden) error. The error is also on your Homepage. Please see the screenshot available in the sensitive data section of this ticket.
Could you please let us know how you found that the issue is caused by Rank Math redirections?
As you’re unable to access the admin area of your website, you can FTP into your server and rename the plugins folder (temporarily), and see if the 403 error is gone. If yes, then you can rename back the plugins folder and manually rename each plugin and see which one is causing the issue.
If you wish, then we can do this for you. For performing the above troubleshooting, we would require your FTP logins. Please add the login details in the sensitive data section of this ticket.
Alternatively, you can also get in touch with your web host and get the issues fixed.
Please let us know how that goes.
Thanks.
I saw that when I tried to access my wp dashboard the the url redirected and the new url was /wp-admin/admin.php?page=rank-math-redirections. I thought it’s is due to rankmath maybe but if it’s not due to rankmath can you tell me why is this happening and how can I get this fixed.
Hello,
Thanks for your reply.
The issue might have been caused due to a conflict with the plugins or the theme.
As mentioned in my previous reply, you can login to your server and rename the plugins folder to see if the error is gone.
You can also provide us your FTP logins so that we would further investigate the issue.
Alternatively, you can get in touch with your web host for fixing the issues.
Hope this helps.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.