Rank math pro will not update Error occurred

#477300
  • Resolved The Com

    3 years, 1 month ago

    Rank Math free

    My website address is https://utvcom.com/

    I am having an issue with Rank Math SEO Pro updating from 3.0.21 to 3.0.23. I am not sure what is wrong but when it updates it shows the following error:

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Plugin Rank Math SEO PRO (1/1)
    Downloading update from https://rankmath.com/download/510590/seo-by-rank-math-pro.zip?username=thecom&api_key=d3575bb1da5beb579a8769354d6aa0ed…
    Unpacking the update…
    An error occurred while updating Rank Math SEO PRO: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Disabling Maintenance mode…

    All updates have been completed.

    Go to Plugins page | Go to WordPress Updates page

Viewing 3 replies - 1 through 3 (of 3 total)
  • Md. Sakib Khandaker

    3 years, 1 month ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    We didn’t find any subscription under your account. As you’re trying to installing PRO version of Rank Math, you must have to get the PRO version of Rank Math only purchasing directly from Rank Math in order to get 24/7 support for that.

    Please note that, we do not provide any kind of support for the nulled/cracked accounts:
    https://rankmath.com/kb/rank-math-pro-nulled/

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    The Com

    3 years, 1 month ago

    Rank Math free

    Here is my email invoice from october 18 2022 that shows that I have been invoiced for Pro?

    Reinelle

    3 years, 1 month ago

    Hello,

    We’re unable to verify the transaction ID and name you forwarded, and it seems like you purchased the plugin with some other email address.

    Can you please share the email address you used to purchase as well?

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank math pro will not update Error occurred’ is closed to new replies.