Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription not showing up in your account. This can happen if you upgraded to PRO using a different email address than the one associated with your Rank Math account.
To resolve this, please log into your Rank Math account and check if you are using the correct email. If you find that you have used a different email for the purchase, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details, including the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your PRO account and assist you further.
Thank you for raising this concern, and we hope to get this resolved for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Sorry I figured it out. Somehow it was on a different email.
Thank you!
Hello,
Thank you for contacting Rank Math support.
We understand that you have two accounts. To avoid confusion, we can merge them so you can use only one.
Please let us know the preferred email address and we will do what is necessary. Please share the email ID in the below format:
Make this email primary: { preferred primary email here }
Discard this email: { email to be discarded here }
Once we receive your confirmation, we will merge the accounts.
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
