Rank Math PRO still not active after payment went through

#1069878
  • Resolved Vukasin Jankovic

    2 months, 2 weeks ago

    Rank Math pro
    Content AI Starter

    Hello,

    I had some issues with my Rank Math PRO subscription payment not going through. I managed to complete the payment through PayPal in the end, but I had to cancel the subscription before I managed to do that and reactivate it once again.

    My PRO plugin access still isn’t active (I only have free version to download on my dashboard), but I got the free content AI trial… In my invoices I see that the payment went through and in my Subscriptions tab I see that the subscription is active.

    I also can’t update the plugin on any of my websites that I use it on (it bring up an error) and I don’t have the option to download the pro version again.

    Could you please assist me as soon as possible…

    Best,
    Vukasin

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    2 months, 2 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We are aware of the issue and working on fixing this. You will be informed once a fix is available.

    We appreciate your patience in the meantime.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Vukasin Jankovic

    2 months, 1 week ago

    Rank Math pro
    Content AI Starter

    Hello,

    I’ve checked the dashboard again today, and it seems that now there is Pro version in my dashboard, but instead of download option I only have a “Buy now” option. Any updates on when will this be fixed?

    Princess

    2 months, 1 week ago

    Hello,

    Thank you for your patience.

    We have heard from our developers that the issue has been fixed.

    You can now download the PRO plugin from your Rank Math account dashboard:
    https://rankmath.com/my-account/

    Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Let us know how it goes. Looking forward to helping you.

    RankBot

    1 month, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math PRO still not active after payment went through’ is closed to new replies.