Hello,
It seems you have opened this ticket with your Free account.
Please first login to your Rank Math PRO account with the email and password you used to purchase your subscription at https://rankmath.com/my-account/
You can check the current account via Rank Math > Dashboard > Help tab > Disconnect and try to connect it again.
You will need to disconnect the current account. Choose the correct account which is linked to your Rank Math Business account to connect.
Here is a guide to start with Rank Math PRO:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps you. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Abdullah Al Noman Prince,
I have updated the sensitive data please have look at it.
Hello,
I have passed this onto our accounts team and we will be in touch as soon as this is processed.
We really appreciate your patience in the meantime.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.