Hello,
We apologize for the issue you are facing with Rank Math PRO. It sounds like there may be a problem with the connection between your website and your Rank Math account. Here are a few steps you can take to troubleshoot this issue:
-
Check Your Account Connection: Ensure that your website is connected to the correct Rank Math account that has the PRO subscription. You can verify this by going to your Rank Math Account and checking the connected websites.

-
Reconnect Your Account: If your website is not showing up correctly, you may need to disconnect and then reconnect it. To do this, navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Help, then click on Disconnect Account. After that, click on Connect Now and ensure you select the correct account associated with your PRO license.

-
Verify Subscription Status: Make sure that your subscription is active. You can check this in your Rank Math Account.
If you have followed these steps and are still experiencing issues, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern, and we hope to resolve it quickly for you!
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
Website Not Shown In Rank Math Account Area » Rank Math
i bought the pro version with i***@i************ and got no welcome mail or anything to manage the account…how can we resolve this?, i need to connect my account to the website or merge account into this one…as the i***@i************ email is forwarder to all company mail addresses…i have done a forgot password and all it didnt work…Order Reference: RANKMATH250306-6873-12189
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that your purchase is connected to the email address you provided. But you are using a different email in this account. I have added the account access in the sensitive data section.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.