Rank Math Pro not showing in account- email address is correct

#1061627
  • Resolved Chelsea Pease
    Rank Math free

    I just purchased pro from an upsell on WP Rocket. I can see the charge pending on my credit card. The email address in my account is correct, however it’s only showing the free version.

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  • Hello,

    We apologize for the issue you are facing with your Rank Math PRO account. It seems that you may have upgraded to PRO using a different email address than the one associated with your current account. To resolve this, please contact our support team to merge both accounts or change the email connected to your PRO account.

    You can do this by navigating to the Rank Math Support Forum and opening a ticket. Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math Pro not showing in account- email address is correct’ is closed to new replies.