Rank math pro not being shown in Wordpress

Hello,

We apologize for the issue you are facing with Rank Math PRO not being recognized in your WordPress installation. It sounds frustrating, and we appreciate you providing the details and the screenshot link for reference.

Since you’ve already tried disconnecting and reconnecting your account, as well as running the setup wizard, here are a few additional steps you can take:

1. Ensure Both Versions Are Installed: Make sure that both the Rank Math Free and PRO versions are installed on your site. The PRO version requires the Free version to be active.

2. Check for Updates: Ensure that both the Free and PRO versions of Rank Math are updated to the latest versions. Sometimes, outdated plugins can cause issues.

3. Clear Cache: If you are using any caching plugins or server-side caching, clear the cache to ensure that the changes take effect.

4. Reinstall Rank Math: As a last resort, you might consider uninstalling both versions of Rank Math and then reinstalling them. Make sure to back up your settings before doing this.

If these steps do not resolve the issue, please reply to this ticket with any error messages you may be seeing or any additional details, and a human agent from our support team will assist you further.

Thank you for your patience, and we look forward to helping you resolve this issue!

Sources:
Website Not Shown In Rank Math Account Area » Rank Math
How to Upgrade to Rank Math PRO » Rank Math

Hello,

You mentioned that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

You can add it to the sensitive data section by editing your first post

It is completely secure, and only our support staff has access to that section.

Looking forward to helping you.

Hello,

The Rank Math PRO subscription in your account has already been expired and canceled. To continue using the PRO subscription, please purchase a new plan from here: https://rankmath.com/pricing/

Don’t hesitate to get in touch with us if you have any other questions.

Hello,

That transaction has been refunded and you can see the details of the request you made and the updated invoice in the Sensitive Data section of this ticket.

You do have another previous Rank Math PRO subscription since you mentioned that you have a duplicate subscription but the other subscription has been ended just last month.

Thank you.

Hello,

If you installed and connected those websites to your account while you still had the subscription, they will be shown as PRO under the license column.

You may need to resubscribe to Rank Math PRO if you want to continue using it on your websites.

Also, all of the data you have already configured in Rank Math is saved in your database, so there shouldn’t be any data loss when your subscription expires.

Looking forward to helping you.