Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
You can also share the last name that appears on your card along with the last 4 digits of the card used or your PayPal email address.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We checked and the PRO subscription is already active on the email ID you shared in the sensitive data section of this ticket.
The account with which you’ve posted this ticket (jos*******s**@g********) is a free Rank Math account.
Please logout of the currently logged-in account and login with the email ID you shared in the sensitive data section to access your Rank Math PRO account.
You can also login with the direct login link present in the sensitive data section.
If you wish to get both your accounts merged, then please let us know your preferred email ID.
Hope this helps and we’re looking forward to hearing back from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
