Rank Math Pro Issue

Hello,

We apologize for the issue you are facing with your Rank Math Pro version not appearing in your WordPress dashboard. It seems that there might be a discrepancy with the email address associated with your purchase.

To resolve this, please ensure that you have logged into your Rank Math account and downloaded the Rank Math Pro plugin from your dashboard. If you do not see the Pro version available, it could be due to using a different email address for the purchase than the one linked to your free account.

If that is the case, we recommend contacting our support team to merge both accounts or change the email connected to your Pro account. You can do this by submitting a ticket through the Rank Math Support Forum.

In your ticket, please include:

• The email address used for the purchase (which you have already provided: d**********@g********).
• A brief description of the issue (as you’ve outlined).
• Any relevant screenshots or invoices if available.

Once you submit the ticket, a human agent from our support team will assist you further in resolving this issue.

Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it!

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We don’t see any transactions in your Rank Math account so it seems like you purchased the plugin with some other email address.

Can you please search and forward a receipt from FastSpring.com so we can locate your account?

Looking forward to helping you.

Hello,

No, that would not cause any issues as the purchase would still be done using our payment provider and it would appear in our system.

Can you please search and forward the FastSpring receipt you must have received after the purchase so we can check and locate it in our system?

Looking forward to hearing back from you.