Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription not showing up and the analytics data not fetching correctly.
To resolve the subscription issue, please ensure that you are logged into your Rank Math account using the email address associated with your PRO purchase. If you find that your account still shows as FREE, it may be due to logging in with a different email. In that case, you will need to contact our support team to merge accounts or change the email connected to your PRO plan. You can submit a ticket by visiting the Rank Math Support Forum and clicking the Submit a Ticket button.
For the analytics issue, if you are using the self-hosted option, please note that live tracking will not occur, and it may take 24 to 48 hours for Google Analytics to process the data. You can check this setting under WordPress Dashboard → Rank Math SEO → General Settings → Analytics. If you need to rebuild the index for analytics, navigate to Rank Math SEO → Status & Tools → Database Tools → Rebuild Index for Analytics.
If you would like more comprehensive assistance with your setup, we recommend our professional setup service, which ensures your plugin is configured correctly according to the latest SEO standards. You can find more information about this service at Rank Math Professional Setup Service.
Thank you for raising this concern, and we hope to resolve it promptly!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
Resolving Rank Math Analytics Related Issues » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
