Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused.
The account used to open this ticket is a Free account, but it appears that you are using the PRO version of Rank Math.
Can you please search for and forward a receipt from FastSpring.com or provide the email address used for the purchase? This will help us locate your account and verify your PRO subscription.
Meanwhile, this issue is likely related to using an outdated version of the Rank Math plugins.
The latest version of the Rank Math PRO plugin is version 3.0.87 and the Free plugin is 1.0.244 when you check the changelog. You can check the latest updates here: https://rankmath.com/changelog/
Do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
