Hello
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
I can see the PRO badge is already showing next to your account. Which means, the subscription is already activated.
In order to upgrade your account to PRO on your WordPress website, please follow the guide below:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello Sakib, how are you?
I was able to download, install and import the YOAST SEO data into your plugin. But I am facing a new problem. When I try to open the Sitemap part through WP-ADMIN, I can’t, it crashes our computers browser.
This was not happening in the free and trial version we are running, on this same server, with the same settings. Can you help me?
Update: When i disable the News Sitemap and Video Sitemap on painel, this page work good. But i need the News Sitemap enable here, my website have alot news information. You can help me?
Hello,
I’m doing really well, thank you. Hope you’re doing well too! 😉
Can you please confirm if it’s causing your browser crash? Or if it’s causing your site crashed/down?
If it’s your browser, I’d suggest your to try using a different browser/device to see if that works for you.
If your site is being crashed, then please check your mail that is connected to your site. A mail with error logs should be sent to that mail from WordPress. If so, please share them with us here.
If you haven’t received the email then please try debugging on your site, perform the action again and share the error log with us here.
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can also get in touch with your web host to see if they can help you to locate the log file.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
