Rank Math Pro

#978894
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    7 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with Rank Math PRO showing as the free version. This can happen if the email address associated with your PRO account is different from the one linked to your free account.

    To resolve this, please follow these steps:

    1. Log into your Rank Math account and ensure that you have downloaded the Rank Math PRO plugin from your dashboard.
    2. If you have upgraded using a different email address, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
    3. You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details, including the email address used for your PRO purchase.

    Here’s a visual guide on how to submit a ticket:
    submit a ticket

    Once you provide the required information, our support team will assist you in resolving this issue promptly.

    Thank you for raising this concern, and we appreciate your patience as we work to help you!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Princess

    7 months, 2 weeks ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    RankBot

    6 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank Math Pro’ is closed to new replies.