Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
You marked this ticket as resolved. Just to be sure we will go on with possible resolution.
On rare occasions, it takes a little while for the system to set up and reconcile payments. However, we can see that your account is a PRO account now, so everything should be fine now.
As PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
You can also find more information on how Rank Math Free and PRO plugins work together on your website:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/
Let us know how this goes. Please let us know if you have further questions or concerns.
Thank you.
