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Dear Rank Math Support,
I am writing to report an issue I am experiencing with the Rank Math SEO plugin on my WordPress website.
The plugin currently seems to be focused solely on the Content AI feature and is not displaying any other functionalities or options. When I access the Rank Math settings or dashboards, all I see are elements related to Content AI.
This is causing significant inconvenience as I am unable to utilize the other essential SEO features that Rank Math offers, such as keyword optimization, meta descriptions, and sitemap generation.
To troubleshoot the issue, I have already tried the following:
Updated Rank Math to the latest version.
Deactivated and reactivated the plugin.
Cleared my browser cache and cookies.
Unfortunately, none of these steps have resolved the problem.I would be grateful if you could provide assistance in resolving this issue and restoring full functionality to the Rank Math SEO plugin on my website.
For reference, I am using the Free version of Rank Math on a https://fatguyworkout.in/
Thank you for your time and assistance.
Sincerely,
Devang
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Hello,
Thank you for reaching out to us regarding the issue you are facing with the Rank Math SEO plugin on your WordPress website. We apologize for any inconvenience this may have caused.
Based on the information you provided, it seems that you are experiencing a specific issue where only the Content AI feature is visible, and other functionalities are missing.
To address this problem, please follow these steps:
- Head over to WordPress Dashboard → Rank Math → General Settings → Content AI.
- Refresh the credits by following the instructions provided in the settings. Here’s a screenshot for reference:
After refreshing the credits, please revisit the Rank Math settings or dashboards to check if all functionalities, including keyword optimization, meta descriptions, and sitemap generation, are restored.
If you encounter any further issues or need additional assistance, please don’t hesitate to let us know.
We appreciate your patience and understanding as we work to resolve this matter for you.
Warm regards.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
The #1 WordPress SEO Plugin in 2023 – Rank Math
The #1 WordPress SEO Plugin in 2023 – Rank MathHello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Could you please confirm if you’re accessing your site as an Administrator? If so, please head over to your WP Dashboard > Rank Math > Role Manager, and from there make sure all the settings are checked in:
If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Let us know how it goes. Looking forward to helping you.
Thank you.
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