Rank Math plugin interference

#245448
  • Resolved Auika

    3 years ago

    Rank Math free

    Hello, I use WordPress multisite with the plug-in multilingualpress (https://multilingualpress.org) which basically connects each page or post with the one that corresponds in other language located in other site of the multisite network.

    The point is that rank math used to work very well but when version 1.0.69 came out, the rank math box to manage seo in each product page in the wp-admin now is not available. And I noticed that when I disable product translations in multilingualpress settings rank math works.

    I suppose that this is not a multilingualpress problem because it hasn’t been updated and when I started to try different rank math versions, I noticed that version 1.0.68.1 was the last version to work well with multilingualpress product translations.

    Thank you very much for your concern.

Viewing 1 replies (of 1 total)
  • Reinelle

    3 years ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section to investigate further.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thank you.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math plugin interference’ is closed to new replies.