Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Can you please share your website’s recent error logs so we can determine what’s causing the 5xx error?
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Hi enabled the debug mode but no error is showing there
Hello,
Please use Dynamic Visibility for Elementor plugin feature that triggers the 500 error, once done, you will get the errors in the error log file.
We look forward to helping you.
Hi, I did that but there aren’t storing errors and even the error log file is not generating. I can give you the wp logins if you want to take a look or if you want then you can check it on my PC too using zoom or teamviewer software. I tried with all the plugins deactivated method as well. not working
Hello,
We might need to take a closer look at the settings.
Please share a screencast using https://www.loom.com/ with steps to replicate the issue.
Edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there, sorry for the late reply. Here is the issues video screenshot. Loom Video
Hello,
We would like to further debug the issue. Can you please share your FTP login in the sensitive data section as well?
Looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
There has been an issue with the integration of JetEngine with Elementor that is also causing an issue if Rank Math is enabled.
Kindly check this issue with the support team from Crocoblock as they may have already encountered this issue before.
Let us know how that goes. Looking forward to helping you.
Hi there, there aren’t any issues on JetEngine with Elementor. I tried with deactivated all the plugins except this plugins. Everything works fine! The error is only showing when I activated the rank math plugin. So there should be something wrong with the rank math plugin
Hello,
After enabling WP_DEBUG, the site was showing following error from the Elementor Dynamic Visibility plugin due to which the post update is not working:
[29-Oct-2022 13:32:46 UTC] PHP Fatal error: Uncaught Error: Call to a member function is_type() on bool in /home/846669.cloudwaysapps.com/xhhceanymv/public_html/wp-content/plugins/dynamic-visibility-for-
/includes/extensions/dynamic-visibility.php:3266
For now, to fix this error I have changed the code on this line to the following:
if ( is_a( $product, 'WC_Product' ) && $product->is_type( $settings['dce_visibility_woo_product_type'] ) ) {
Basically, I have added a condition to check the $product instance is a valid WC_Product instance. Please forward this to the Elementor Dynamic visibility team so they fix this in their plugin.
I hope that helps.
Thank you so much! That works!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
