rank math only parses the header, not the content of the entry.

#286373
Viewing 6 replies - 1 through 6 (of 6 total)
  • Nigel
    Rank Math business

    Hello,

    Thank you for contacting Rank Math for help with your website.

    I am not quite sure what you mean, could you please share additional information on what seems to be the issue with your website? You can use a tool like imgbb.com to share links to screenshots, or a tool like loom.com to share the link to a screencast of the issue.

    Looking forward to helping you.

    Until today it had worked well, but today only parses the custom header, not the all content of the entry.

    This is what puts me in the analysis as failures:

    Content is 152 words long … but actually it has many more
    Focus Keyword not found in subheadings H2,H3,H4 (they are in the table of contents)
    No otbound links…

    Thanks

    Can it be incompatible with the latest divi update?

    Prabhat
    Rank Math agency

    Hello,

    Rank Math is compatible with Divi. However, most page builders like Divi make extensive use of custom shortcodes to insert content on the page and thus making it hard for WordPress itself to read them in the edit mode outside the visual builder.

    However, we might need to take a closer look at this. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for your patience.

    I’ve tried logging in to your site, but it seems that your site’s firewall prevents us to log in and investigate this issue. Could you please check and disable it?

    If it’s not possible, you can whitelist or open access to countries India, Portugal, and the Philippines to continue logging in to your site.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘rank math only parses the header, not the content of the entry.’ is closed to new replies.