Rank Math not working with one of my site

#309013
Viewing 4 replies - 1 through 4 (of 4 total)
  • Azib Yaqoob

    3 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Raj Khatsuriya

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Raj Khatsuriya

    3 years, 1 month ago

    Rank Math free

    Please see Temporary login url

    Abdullah Al Noman Prince

    3 years, 1 month ago

    Rank Math business

    Hello,

    I have checked your website and I was able to replicate the issue. So, I logged into your WordPress admin area and performed the troubleshooting, Rank Math SEO meta box was working just fine when all the plugins are disabled except Rank Math SEO plugin and Newspaper theme. (I checked this using the Health Check plugin).

    After doing some debugging, I was able to find the conflicting plugin which is Interlinks Manager. When this plugin is disabled, Rank Math works just fine.

    We would recommend you get in touch with that plugin author to solve this issue.

    Please let us know how that goes.

    Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Rank Math not working with one of my site’ is closed to new replies.