rank math not working properly

Hello,

Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.

We are here now to help resolve the issues you are facing with using Rank Math

if I want to save the focus keyword also unable to save the focus keyword

The inability to add and save the focus keyword is usually caused by some sort of blockage on the route to save the metadata on the website, a conflict with plugins, a javascript error, or a firewall-related issue.

Here is how you can fix it:

• Firstly, ensure that you have the latest version of Rank Math installed on your site. You may refer to our changelog page here: https://rankmath.com/changelog/
• Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

• If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.
• Check if any JavaScript errors might be preventing Rank Math from saving the keyword. You can do this by using the Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. If you find any errors, you can share them with us using this tool
• As suggested earlier here, check if any plugin might be interfering with Rank Math. You can do this by following our plugin conflict tutorial. If you find any conflicting plugins, let us know.

Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

and more issues found that is i selected ALT text on pic but your plugin does not pick this alt text

To ensure that the image ALT text is added correctly, please make sure that you have enabled the “Add missing ALT attributes” feature in Rank Math SEO. You can find this setting by navigating to Rank Math SEO → General Settings → Images and enabling the “Add missing ALT attributes” option.

If you have already enabled this feature and are still facing issues, please ensure that the naming format for the alt tag is set correctly. You can refer to our guide on variables available in Rank Math for more information on setting the correct naming format.

We hope these steps help you solve the problem. If you still can’t update the focus keyword, please let us know. We’re always happy to help.

Thank you.

Hello,

Thank you for your patience.

In this case, we might need to take a closer look at the settings to investigate further.

Please share the affected URL where we can check the issue.

Then, edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Please check the PHP values of your site by heading over to your WordPress dashboard > Tools > Site Health > Info tab > Server. If they are set too low on your site, please ask your hosting provider to upgrade the values according to the following and see if that works for you:

PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000

Also, you can install the plugin Query Monitor on your website and look for queries related to Rank Math. This should help us determine what’s causing the issue.

You may take a screenshot of it and share it with us here using this tool.

Regarding the changes not getting saved, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:

/wp-json/rankmath/v1/updateMeta

For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/

If the issue still persists, please share your WordPress and FTP logins in the sensitive data section so that we can check the issue further for you.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

We can follow the steps provided by my colleague here to share access credentials of your site safely.

We always prioritize the security and integrity of your site. If any changes are to be made it will be documented and communicated to you.

We really look forward to helping you.

Thank you.

Hello,

Sometimes, the issue might not be directly related to the WordPress core files, but could be deeper at a server or database level.

In such cases, WordPress access might not be enough. FTP access allows our developers to investigate the issue more deeply, possibly at the file and database level, without being restricted by WordPress’ interface.

If you don’t have the FTP(File Transfer Protocol) handy, your host provider can help you with it.

Typically users set 1 week of access for us to thoroughly investigate the issues, most often the issue is resolved in less than 3 days.

If you want to use the temporal login URL method you can use s******@r*********** as email address and put any First and Lastname.

Once done, please add the login details in the sensitive data section.

You shouldn’t be bothered by having different Support staff responding to you. Our team works round the clock with alternating shifts, however, every Support team staff is capable and willing to address your concern heartily.

We look forward to hearing from you.

Thanks.