Rank Math Not Working on Pages

#886074
  • Resolved Ian Dewar

    1 year, 4 months ago

    Rank Math free

    Hi

    I’ve used Rank Math on a number of websites without any issues, but on this one:

    Byfleetremovals.com when I try to click on SEO to edit the keyword and add the Meta Title and Meta Description the ‘click’ does not link through. I have disabled AND removed all the other plugins without success. On the server I have removed any old surviving Rank Math files after deleting and reinstalling the plugin. If I provide you with login details to the site can you please take a look and advise?

    Many thanks

    Ian

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    1 year, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Sure, we can take a closer look at your website to investigate.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Ian Dewar

    1 year, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    1 year, 4 months ago

    Hello,

    The meta box is working fine in the default editor. The following error is logged in the browser console after clicking on the SEO tab:

    Please get in touch with Elementor’s support and inform them about the issue. They should be able to help you fix it or provide more details about the error that can help us to fix it.

    Looking forward to helping you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math Not Working on Pages’ is closed to new replies.