Rank Math not working in classic editor

#241310
  • Resolved Deepak Prasad

    3 years, 3 months ago

    Rank Math free

    Hello Team,

    After the recent update of RM to 1.69.X, the plugin is not working on Classic Editor.

    I mean, I don’t see the Rank Math section in the post editor any more. I tried to check for plugin conflicts and I see that when every other plugin disabled and I only enable

    Disable Gutenberg + Rank Math + twenty Twenty theme -> RM Works
    Disable Gutenberg + Rank Math + generatepress theme -> RM doesn’t work

    So it looks like there is some conflict with GeneratePress Theme and RM on my setup.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 3 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We might need to further check this one over your admin settings. enable your WordPress debugging mode so we can see any error logs that might be related to Rank Math and Generatepress theme.

    Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Deepak Prasad

    3 years, 3 months ago

    Rank Math free

    Hello Jeremy,

    Thank you for your response.

    I enabled the debug log and after updating the plugin this time I tried to monitor console log (somehow I missed to check this earlier)
    and I noticed this error:

    react-dom.min.js:238 Uncaught Error: Minified React error #200; visit https://reactjs.org/docs/error-decoder.html?invariant=200 for the full message or use the non-minified dev environment for full errors and additional helpful warnings.
    at I.render (react-dom.min.js:238)
    at classic.js:1

    But then the same was not visible after doing a hard refresh and now I am not able to reproduce the problem somehow. The RM box is appearing just fine.

    Ankit

    3 years, 3 months ago

    Rank Math business

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math not working in classic editor’ is closed to new replies.