Rank math not updating – multiple accounts

#478704
  • Resolved Mark Stawman

    3 years, 1 month ago

    Rank Math free

    Hello,

    I´m still having a problem with Rank Math not automatically fetching data from Google. I’ve already tried to reconnect, and it still doesn’t update automatically.

    I also appear to have multiple accounts for the same website when I go to Settings – Analytics. Do you know how I can find out which one it is and how to delete the others?

    Do you know if I should click ‘ Install analytics code’? I don’t have any other Google Analytics plugins.

    Thanks,

    Mark

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    If you don’t have any other plugins that will handle the installation of the tracking code, you may enable the tracking code that our plugin provides.

    As for your analytics data issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank math not updating – multiple accounts’ is closed to new replies.