Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I was able to replicate your issue here and I noticed this error:
{code: "invalid_json", message: "The response is not a valid JSON response."}
This indicates that something is blocking our API from your server. Can you please contact your host and see if they can help you with this?
Let us know how it goes. We are looking forward to helping you.
Hi,
I really have no idea how to address this. Please help
Hello,
When I hit the “Update” button, this error appears in your browser’s developer tools: (Please see screenshot in the Sensitive Data section).
That error can happen by several reasons like not valid permissions in folders, incorrect .htaccess, or commonly a firewall by your hosting. You can go ahead and contact your host and share the screenshot I added here. They should be able to help you.
You may also refer to this documentation: https://rankmath.com/kb/meta-data-not-saving/
Let us know how it goes. We are looking forward to helping you.
Hi! I was also the same issue in my website using elementor and rankmatch , my API key was showing problem. I also contact host and update my plugins. My issue was solved. you must try it.
Hello.
@Herjanp Mark Thank you for your contribution. This issue has been resolved via the host end in many cases.
In the meantime, we can await a response from the thread starter as we perform further troubleshooting on the matter.
Thank you.
Thanks Brain for your help. My website is running Good now.
Hello,
@Herjanp Glad that yours is working.
@Genesis Please feel free to reach out to us in case you need any further assistance.
We are here to help.
Thank you.
Hi Jeremy,
Could you show me the step by step procedure you did to get to the error. Our tech team for the host would like to see it to address the matter.
Thank you very much
Hello,
Thank you for keeping in touch with us.
Please refer to my video screencast here to replicate the issue and view the error: https://i.rankmath.com/d4TYEp
To access your browser’s developer tool console, you may refer to this article: https://balsamiq.com/support/faqs/browserconsole/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
