Rank Math not letting me edit a post

#55190
  • Resolved Ashish Gupta

    4 years, 3 months ago

    Rank Math free

    This is the 3rd time, I am trying to open a ticket for the same thing. Second time, I have installed Rank Math and after configuring it, it won’t let me make any changes to one of the post on my website. This is very frustrating as this is the 2nd time it is happening, it’s not happening to other posts on my site, but only with this post. Can someone please look into this & reply.

    • This topic was modified 4 years, 3 months ago by Ashish Gupta.
Viewing 15 replies - 1 through 15 (of 16 total)
1 2
  • Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you let us know which post has that trouble? We also might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Ashish Gupta

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rank Math

    4 years, 3 months ago

    Hello,

    Please add an expiry time for 7 days so we have sufficient time to reply back to you.

    Looking forward to helping you. Thank you.

    Ashish Gupta

    4 years, 3 months ago

    Rank Math free

    It’s asking for the email address, can you advise what would be the email address?

    Ashish Gupta

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    you can use this email s******@r***********.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Ashish Gupta

    4 years, 3 months ago

    Rank Math free

    Team, i’ve created the login now

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for the update.

    Could you please update the logins you have created in the designated sensitive data section so we can have a look.
    img
    It is completely secure and only our support staff has access to that section.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Ashish Gupta

    4 years, 3 months ago

    Rank Math free

    NA .. I dont see the designated section, when i click on reply, it’s a normal box.. no sensitive info box

    • This reply was modified 4 years, 3 months ago by Ashish Gupta.
    Rank Math

    4 years, 3 months ago

    Hello,

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If that doesn’t help, then leave your WordPress login details in the sensitive data section. Here’s the sensitive section:
    sensitive data section

    Looking forward to helping you. Thank you.

    Ashish Gupta

    4 years, 3 months ago

    Rank Math free

    I have already left my details in the sensitive section, have you received it? I couldn’t find any section in the current thread to send information in a sensitive manner, hence created a new ticket with same subject, let me know if you have received it.

    Todd

    4 years, 3 months ago

    Rank Math free

    There are no logins.

    How did you add the login URL?

    If you are not able to add, please email the link to s******@r*********** and we will add this to your ticket.

    Thank you.

    Ashish Gupta

    4 years, 3 months ago

    Rank Math free

    Hi Todd, I just emailed to link to above email ID, can you check if you have received it. Email will be from w************@g********

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I was able to access your site and make temporary changes on both of your posts but I can’t seem to replicate your issue. Have you been able to resolve it? If not please share a screencast so we can investigate further. You can use https://www.loom.com

    Looking forward to helping you. Thank you.

    ​​​​​​

    Ashish Gupta

    4 years, 3 months ago

    Rank Math free

    Hi Michael, that’s because if you see Rankmath plugin has been activated, but i have not set it up, could you try setting this up and then go to the post which has a score of 94, let me know how do you find this?

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 16 total)
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The ticket ‘Rank Math not letting me edit a post’ is closed to new replies.