Hello,
Thank you for contacting Rank Math and sorry for any inconvenience caused.
Please ensure you are using the latest versions of both Rank Math and Elementor.
https://rankmath.com/changelog
If you are already on the latest version. Would you mind sharing some more info on what exactly is not working along with some screenshots of the affected pages so that we can advise further?
Looking forward to helping you. Thank you.
Hello,
This feature works smoothly on my end as shown below:
Could you please check if this could be resulting from a conflict with one of your installed plugins by performing the following steps:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked your site and I am not able to replicate this issue on your posts/pages. I have shared a screencast in the sensitive section, please check.
Is there a specific URL that you can share with us where we can replicate this issue?
Looking forward to helping you.
I am still not able to see SEO option on elementor
Hello,
Would you please share the specific URL you are having this issue?
Please ensure you are not checking this in Elementor templates as the SEO option may not be available for these.
You may also record a screecast of the issue with a tool such as https://www.loom.com and share in the sensitive section.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
