Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please login to your website in an incognito window in Chrome, reconnect to Google, give all the permissions, and configure the settings.
Let us know if the issue persists.
We are here to assist you.
I try with Chrome, Mozilla, Internet Explorer and nothing.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We understand the situation.
Could you please confirm if you’re using GA4?
If so, we have recently introduced the GA4 API support in our plugin in the latest Beta release:
https://rankmath.com/changelog/beta/
If you wanted to use GA4 on your site, you can update the plugin to the latest beta version. You can follow this guide to enable beta updates:
https://rankmath.com/kb/version-control/#beta-updates
Then, update the plugins, reconnect with your Google account and configure the settings.
I hope that helps.
Thank you.
Well, when then the process will be finish I write again…
Hello,
Sure, let us know how it goes.
Meanwhile, if you have any questions, please feel free to ask.
We are here to assist you.
Not show nothing… it show me “connected” but nothing…
Hello,
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
We really look forward to helping you.
One question, is this option available for all countries ?
Hello,
The countries that are shown in the Analytics settings are taken from the Google API so you can only choose what’s listed there.
Looking forward to helping you on this one.
Well, our website is located in Cuba soo, I don´t know if it exisiting additional restrictions for using this plugin´s option.
hi
am not a pro member.
I also use rank math on my site (https://magnum4dresult.online/) but some time that not work properly.
please guide me what can I do for this.
Nothing, it show me “connected” but nothing, not working.
Hello,
Please check if cron jobs are working on your website or not, you can follow this guide to check that: https://rankmath.com/kb/analytics-issues/#num-2-check-the-cron-job
In order to fetch the data correctly and consistently, you need to have the cron jobs working and enabled in your installation.
If the cron jobs are working, please head over to your WordPress dashboard > Tools > Scheduled Actions > Pending, and check if there is a pending Scheduled Action:
https://yourdomain.com/wp-admin/tools?page=action-scheduler&status=pending
Run the rank_math/analytics/data_fetch scheduled action and wait for the data fetch to complete.
You can check the progress at Rank Math > Analytics.
Let us know if the issue persists.
We are here to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
