Rank Math not appearing

#915488
  • Resolved Rachel O’Reilly

    11 months, 2 weeks ago

    Rank Math free

    Hello, we’ve been using Rank Math for over a year on our website morphprandmarketing.co.uk without any problems but today I’ve noticed that in the page editor we can no longer reveal the rank math fields and content. I have tried troubleshooting mode, disabling all plugins, using the default theme, and only enabling rank math, but when I try to edit a page/ post, there’s no visible content at all. When I enable the Classic Editor plugin, the content appears but there’s no sign of Rank Math at all in the page editor. I have considered removing the Rank Math plugin and then re-uploading it, but I’m worried I might lose all of the metadata and other content that I’ve added over the last year using the Rank Math plugin. Please advise.

    Thanks

    Rachel

Viewing 1 replies (of 1 total)
  • Reinelle

    11 months, 2 weeks ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    We’ve checked your site, and the Rank Math metabox is showing while editing your page. Please refer to the screenshot in the sensitive data section.

    Could you please confirm if there’s any affected page/post so we can check as well?

    Meanwhile, please clear your website and browser’s cache. You may also try using a different internet browser.

    Looking forward to helping you.

    RankBot

    10 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math not appearing’ is closed to new replies.