Rank Math not allowing social media images to be added

#90119
  • Resolved Polyhistoria

    4 years, 2 months ago

    Rank Math free

    Rank Math’s “Add Image” and “Upload File” buttons are not working. Nothing happens when I click on them. Also, none of my featured images are showing on social media when links to my pages/products are shared.

    I installed the health check plugin and it found 2 critical errors, but I don’t know what they mean or how to resolve them. Is there a way to upload screenshots so you can see them?

    Also, the search console will not allow me to select my website from the dropdown menu even though my website is verified by Google.

    • This topic was modified 4 years, 2 months ago by Polyhistoria.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I couldn’t find any attached screenshots. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Polyhistoria

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    I created a test post and added a social image without an issue. Please check the screencast I have added in the sensitive section and let us know.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Polyhistoria

    4 years, 2 months ago

    Rank Math free

    It seems to be working. Thank you. I’ll try it out today, and if it stops working again, I’ll let you know.

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math not allowing social media images to be added’ is closed to new replies.