RANK MATH NO WORKS

Hello,

Please follow the steps below to delete analytics data and start a fresh import on your WordPress dashboard > Rank Math > Status & Tools > Database tool tab:

After rebuilding the analytics index of posts, go to Rank Math > General Settings > Analytics, and under “Analytics Database”, click “Update Data Manually”.

Your analytics data should be updated to the latest after that.

Let us know how this goes.

Hello,

In this case, please follow the steps below to create a troubleshooting log so that we can check the issue further:

Step #1.
First, add the following filter to your website:

add_filter( 'rank_math/analytics/log_response', '__return_true' );

Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

Step #2.
After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:

https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

Ensure that you replace yourdomain.com with your own domain in the above link.

Step #3.
When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.

You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.

Looking forward to helping you.

Hello,

That’s alright. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

It appears the cron jobs might not be working correctly on your site, you have a lot of pending scheduled action and the last time an action was completed was a month ago:

Kindly reach out to your web host provider to check this issue with your wp-cron jobs.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

The cron jobs seem to be working fine now, and we can check that the stats are now available in the Analytics dashboard:

Please check and let us know if you need our assistance with anything else.