Rank Math Missing

#115981
  • Resolved Vladimir Vulchev

    4 years ago

    Rank Math free

    Hello guys,

    I am using rank math for a while, but today I have spotted something weird. My RankMath panel below is seriously cut, I can see only one panel, which when I click general or advanced settings in order to see the plugin and my SEO for the current Post, it is not showing. I have purged all cache from the website, deleted my Chrome cache as well, restarted the browser but the issue remains.

    Are you experiencing any global RankMath problem that I should be aware of? Also, if I deactivate and activate again the plugin, will I lose all keywords that were already set for all of my articles? I should be smart here because I have currently 75 articles and if I make this mistake, the consequences might be bad for me.

    Thanks in advance for your assistance and let me know if you need screenshots and access to my website.
    Vlad

Viewing 8 replies - 1 through 8 (of 8 total)
  • Vladimir Vulchev

    4 years ago

    Rank Math free

    Hello again,

    So WordPress has updated to 5.2 and I have received an email that says: RankMath is causing a technical issue on your website.

    Vladimir Vulchev

    4 years ago

    Rank Math free

    Hello guys, one more addition, here is what there is in this email also: \

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.5.3
    Current theme: Astra (version 2.6.1)
    Current plugin: Rank Math SEO (version 1.0.54)
    PHP version 7.2.34

    Thanks,
    Vlad

    Ismaeel

    4 years ago

    Rank Math pro

    I’m experiencing the same issue.

    Expressinfo

    4 years ago

    Rank Math pro

    same issue for me. I cannot even see anything in the text editor. the weirdest thing is that it only occurs with some articles. some articles are perfectly fine.

    Reinelle

    4 years ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    We have just released a new update, could you try to update Rank Math if it solves this issue?

    Ensure that you are using the latest built:
    https://rankmath.com/changelog/

    Hope that helps. Thank you and looking forward to your update.

    Vladimir Vulchev

    4 years ago

    Rank Math free

    Hello Reinelle,

    Unfortunately the problem continues. Now, after the update of the plugin I can see my RankMath keyword select bar, and when I insert the keyword and press enter or update, the page refresh itself automatically, and the keyword set up is dessapearing. Hence, I cannot insert the keyword for my posts (tried with 2 new ones) and as result, I cannot set the SEO and launch my articles.

    Any help here will be much appreciated.
    PS: all plugins and themes of my website are updated.

    Thanks for your time,
    Vlad

    Vladimir Vulchev

    4 years ago

    Rank Math free

    Last update on the issue,

    I have managed to pick a keyword for my last post.

    Now we have a new situation. The keyword selection is possible, but I cannot edit my Snippets (Title and Meta descriptions). I have tried to check older articles, but this case appeared there as well.

    Also, I have received an email this morning that my XML sitemaps are missing and cannot be located.

    My traffic today is literally 1 visitor which is an absolute drop and a problem that has to be fixed as soon as possible from my side.

    Can you please assist me with this? I will assist with anything I can.

    Thanks again for your assistance,
    Vlad

    Reinelle

    4 years ago

    Hello,

    I’m sorry for the delay.

    Could you try a hard refresh to clear the cache JS and CSS file with the page in question opened?

    Windows: Ctrl + F5
    Mac/Apple: Apple + R or command + R
    Linux: F5

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section for us to further investigate.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Thank you and we really look forward to helping you.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Rank Math Missing’ is closed to new replies.