Rank Math Metabox not saving or updating since yesterday

Hello,

We apologize for the issue you are facing with the Rank Math metabox not saving or updating. This can happen due to several reasons. Here are some common causes and solutions you can try:

1. Plugin Conflicts

There may be conflicts with other plugins that prevent Rank Math from saving metadata. You can troubleshoot this by following our guide on checking for plugin conflicts.

2. JavaScript-Related Errors

JavaScript errors can also cause issues with saving metadata. You can check for these errors using the Chrome Developer Tools:

• Open Chrome and navigate to your post editor.
• Press Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac) to open the console.
• Look for any error messages that might indicate a problem.

If you find any errors, you may need to address them or reach out to the respective support forum for help.

3. Firewall Blocked Access to the File

If you are using a firewall, it might be blocking access to Rank Math’s files. Check if Rank Math is being blocked and whitelist the necessary files:

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

You can refer to your firewall documentation for instructions on how to whitelist these files.

4. Caching Issues

Sometimes caching plugins can interfere with saving changes. Try clearing your cache or temporarily disabling your caching plugin to see if that resolves the issue.

If the problem persists after trying these solutions, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for your patience!

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

Hello,

The missing table is not related to the metabox not updating. Try reconnecting your Google account. Remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

Then, head over to your WordPress Dashboard > Rank Math > General Settings > Analytics and reconnect the Google service and this time, ensure that all permissions are checked:

As for the Rank Math’s meta information not saving, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We apologise for the delay in response.

We checked your website, and the metadata is getting saved and updated.

Also, we can see that the analytics setup is not completed. Please head up to WordPress Dashboard → Rank Math SEO → General Settings → Analytics to complete the connection with Google Analytics and Search Console.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.