Rank Math Meta Box

#1024456
  • Resolved Silke

    5 months, 1 week ago

    Rank Math pro

    Hi,
    I hope this email finds you well and healthy.
    I have a problem with the Rank Math Meta Box. It is not showing up on single blog post pages on my blog kindeshalb.de, although it is activated. I used all recommendations in your article “Why Rank Math’s Meta Box is not showing” but it is still not showing up. What can I do? I used Rank Math Pro for a year and just stopped that and deleted the Pro Plugin. Can it be connected to that? The Meta Box is showing up on pages regularly.

    Thank you in advance,

    Silke

Viewing 1 replies (of 1 total)
  • Jeremy

    5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math Meta Box’ is closed to new replies.