Rank Math JS error

#87451
  • Resolved Martin Zegklitz

    4 years, 3 months ago

    Rank Math free

    Hello, I upgrade Rank Math to version 1.0.48 but since that time it does not work. I cant add any Key words or Edit Snippet. In browser console I can see JS errors:

    classic.js:1 Uncaught TypeError: Cannot read property ‘find’ of undefined
    at new l (classic.js:1)
    at e.value (classic.js:1)
    at runHooks (hooks.js:535)
    at classic.js:1
    at dispatch (jquery.js:3)
    at r.handle (jquery.js:3)

    classic.js:1 Uncaught TypeError: rankMathEditor.refresh is not a function
    at e.value (classic.js:1)
    at classic.js:1
    at lodash.js:4925
    at baseForOwn (lodash.js:2990)
    at lodash.js:4894
    at forEach (lodash.js:9368)
    at e.value (classic.js:1)
    at e.value (classic.js:1)
    at invokeFunc (lodash.js:10359)
    at trailingEdge (lodash.js:10408)

    classic.js:1 Uncaught TypeError: rankMathEditor.refresh is not a function
    at e.value (classic.js:1)
    at classic.js:1
    at lodash.js:4925
    at baseForOwn (lodash.js:2990)
    at lodash.js:4894
    at forEach (lodash.js:9368)
    at e.value (classic.js:1)
    at e.value (classic.js:1)
    at invokeFunc (lodash.js:10359)
    at trailingEdge (lodash.js:10408)

    I tried to deactivate all other plugins but it did not help.
    Can you look on it, please?

    Best Regards,
    Martin Žegklitz

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please try reinstalling the plugin to see if it fixes the issue. If it doesn’t, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Martin Zegklitz

    4 years, 2 months ago

    Rank Math free

    Hello, with version 1.0.48.1 it works again. I tested version 1.0.48 once more on more websites and there is some bug. But I thing you already know about it and you solved it in version 1.0.48.1. 😉
    If you want to try it anyway, I can give you an access. Just say if you want it.

    Uzair

    4 years, 2 months ago

    Hello,

    We are glad it is all sorted now.

    If you need help with anything else, please open a new support ticket here so we can help:

    https://support.rankmath.com

    We are always here for assistance.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math JS error’ is closed to new replies.