Rank math isn’t working

#820783
  • Resolved Barodup

    1 year, 6 months ago

    Rank Math free

    I need help with rank math analytics. I installed the app over two weeks ago. Initially, the youtube tutorial said to check back in a week for analytics. I have been waiting for two weeks but to no avail.

    I installed it as a plugin for my WordPress site. You can reach me at b****************@g********

    Please assist.

Viewing 15 replies - 1 through 15 (of 21 total)
1 2
  • RankBot

    1 year, 6 months ago

    Hello,

    I’m sorry to hear that you are facing issues with Rank Math Analytics on your WordPress site. To troubleshoot this, please follow these steps:

    1. Check if Rank Math is Updated to the Latest Version:

      • Go to WordPress Dashboard → Plugins → Installed Plugins and ensure that you have the latest version of Rank Math and Rank Math PRO installed. If not, update Rank Math to the latest version. You can find the latest stable version in the changelog here.

    2. Check if Your Website is Connected to Rank Math Account:

      • Ensure that your website is connected to your Rank Math account from the Client Management dashboard here. If your site is not listed, you may need to reconnect it following the tutorial here.

    3. Check if Refresh Tokens Are Available:

      • Verify the status of the refresh token by going to Rank Math SEO → Status and Tools → System Status. Check the status of the Google Refresh Token. If it shows ‘No Token,’ follow the tutorial to fix it.

    If after following these steps, the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for reaching out, and we appreciate your patience.

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    Making the Most of the Analytics in Rank Math
    Rank Math Status and Tools » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math

    Reinelle

    1 year, 6 months ago

    Hello,

    Please share the screenshot of the issue so we can check and advise accordingly.

    You can upload screenshots using this tool and add the link here.

    Looking forward to helping you.

    Barodup

    1 year, 6 months ago

    Rank Math free

    I am unable to attach the snip. There is no option for that

    Reinelle

    1 year, 6 months ago

    Hello,

    You can use https://prnt.sc/ or https://snipboard.io/ to upload screenshots and share the generated link here so we can check.

    Looking forward to helping you.

    Barodup

    1 year, 6 months ago

    Rank Math free

    I just uploaded the screen shot

    Barodup

    1 year, 6 months ago

    Rank Math free

    https://prnt.sc/vJr5jRaMBsFI

    Adetayo

    1 year, 6 months ago

    Hello,

    Please share the system status data by going to WordPress Dashboard > Rank Math SEO > Status & Tools > System Status and click on the “Copy System Info to clipboard” button and paste the copied information here.

    We look forward to hearing back from you.

    Barodup

    1 year, 6 months ago

    Rank Math free
    
### rank-math ###

version: 1.0.221
database_version: 1
plugin_plan: Free
0: Free
1: 750
2: 2024-07-02 12:45 am
active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, content-ai, local-seo, 404-monitor, redirections, image-seo
refresh_token: Token exists
permissions: 
	Search Console: Given
rank_math_404_logs: 32 KB
rank_math_redirections: 32 KB
rank_math_redirections_cache: 32 KB
rank_math_internal_links: 32 KB
rank_math_internal_meta: 16 KB
rank_math_analytics_gsc: Not found
rank_math_analytics_objects: Not found
rank_math_analytics_inspections: Not found

### wp-core ###

version: 6.5.4
site_language: en_US
user_language: en_US
timezone: America/New_York
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-active-theme ###

name: Blocksy (blocksy)
version: 2.0.41 (latest version: 2.0.53)
author: CreativeThemes
author_website: https://creativethemes.com
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, responsive-embeds, html5, title-tag, custom-logo, lifterlms-sidebars, boostify-header-footer, fl-theme-builder-headers, fl-theme-builder-footers, fl-theme-builder-parts, editor-styles, editor-style, editor-color-palette, editor-gradient-presets, post-thumbnails, menus, align-wide, customize-selective-refresh-widgets, header-footer-elementor, widgets
theme_path: /homepages/37/d1004706112/htdocs/clickandbuilds/Bookkeeping/wp-content/themes/blocksy
auto_update: Disabled

### wp-mu-plugins (1) ###

1&1 Product Subdomain: version: 1.1.0, author: 1&1

### wp-plugins-active (8) ###

Blocksy Companion: version: 2.0.42, author: CreativeThemes (latest version: 2.0.53), Auto-updates disabled
Elementor: version: 3.21.4, author: Elementor.com (latest version: 3.21.8), Auto-updates disabled
Element Pack Lite - Addons for Elementor: version: 5.6.3, author: BdThemes (latest version: 5.6.7), Auto-updates disabled
Essential Addons for Elementor: version: 5.9.18, author: WPDeveloper (latest version: 5.9.24), Auto-updates disabled
IONOS Performance: version: 2.0.3, author: IONOS, Auto-updates enabled
Rank Math SEO with AI SEO Tools: version: 1.0.221, author: Rank Math, Auto-updates enabled
Site Kit by Google: version: 1.128.1, author: Google, Auto-updates enabled
WP Job Openings: version: 3.4.6, author: AWSM Innovations, Auto-updates disabled

### wp-server ###

server_architecture: Linux 4.4.400-icpu-099 x86_64
httpd_software: Apache
php_version: 8.2.20 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 1024M
max_input_time: -1
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.74.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-06-14T20:09:41+00:00
utc-time: Friday, 14-Jun-24 20:09:41 UTC
server-time: 2024-06-14T16:09:41-04:00

### wp-database ###

extension: mysqli
server_version: 10.6.15-MariaDB-1:10.6.15+maria~deb11-log
client_version: mysqlnd 8.2.20
max_allowed_packet: 67108864
max_connections: 3000

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /homepages/37/d1004706112/htdocs/clickandbuilds/Bookkeeping/wp-content
WP_PLUGIN_DIR: /homepages/37/d1004706112/htdocs/clickandbuilds/Bookkeeping/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
    Adetayo

    1 year, 6 months ago

    Hello,

    Please ask your hosting provider to upgrade the values according to the following and see if that works for you:

    
Max input time: 150
PHP time limit: 120

    Once done, please reconnect Rank Math with your Google account and grant all the necessary permissions.

    That should fix the issue. Let us know if it doesn’t.

    We looking forward to helping you.

    Thank you.

    Barodup

    1 year, 6 months ago

    Rank Math free

    okay, will do

    Adetayo

    1 year, 6 months ago

    Hello,

    That is fine.

    Please update us when this is done.

    We look forward to hearing from you.

    Thank you.

    Barodup

    1 year, 6 months ago

    Rank Math free

    Hello,

    The requested update has been completed. Please help me fix the rank math sync with my website.

    Thanks,
    Barbara

    Adetayo

    1 year, 5 months ago

    Hello,

    To help you investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience.

    Thank you for choosing Rank Math.

    Barodup

    1 year, 5 months ago

    Rank Math free

    this sounds like a lot and giving access to my website does not sound reasonable. If there is another way, kindly let me know if not I have to work around it.

    Adetayo

    1 year, 5 months ago

    Hello,

    There are likely some missing database tables, specifically the Rank Math tables for Google Analytics.

    For your initial troubleshooting, please head over to your WordPress Dashboard > Rank Math > Status & Tools > Database tools and click on the button “Re-create Tables”.

    You may also refer to this guide as well: https://rankmath.com/kb/recreate-missing-database-tables/

    Then check under Rank Math SEO > Status & Tools > System Status > Rank Math and confirm that you see the Rank Math Analytics tables have been created as shown in the image below:

    If it has not been created, you can use the following SQL queries to create the table manually:

    Analytics Table: https://pastebin.com/Z3umKurm

    Analytics Objects: https://pastebin.com/HaL1hgkh

    If you can’t do this yourself, please share the link with your host so they can create the SQL tables manually for you.

    Once done, please disconnect and reconnect Rank Math Analytics to Google and grant all permissions.

    Let us know how that goes.

    Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 21 total)
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