Hello,
Thank you for contacting Rank Math today.
From the last ticket, we requested for admin logins and you never got back to us. To be able to help further, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I have sent my login details in the email.
Hi Hamza,
Thanks for the reply.
I don’t have access to s******@r*********** at the moment but I have passed this on to our internal team and you can expect a response after a short while.
We are looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have mentioned my login details. Please check it.
Hi Hamza,
Thanks for the reply.
Kindly share your site URL as well so that we can check this further.
Thank you.
Here is the link of my website…
https://seotoolstation.net
Hi Hamza,
Thanks for the reply.
The activation works as expected when I click on the “Activate now” button on your site as shown below:
It is likely that the issue is related to your browser/computer.
Could you please perform the activation steps from a different computer/browser and let us know if the problem is still reproduced?
Thank you.
Hi Davis, I have also tried with another browser but it’s not working there.
Hi Hamza,
Thanks for the reply.
Could you please share your Rank Math username and password on the sensitive data section so that we can check this further?
Thank you.
Hi Hamza,
Thank you for sharing the login details. I have logged in to your site and spent a considerable time troubleshooting the issue, and I concluded that it must be related to your PHP configuration, as some functions seem to be disabled on your server.
It looks like the base64_decode() function is not working on your site, it simply fails silently, which is causing an issue in the registration process. Please get in touch with your hosting provider and ask them to enable it for your site. Having it disabled may cause issues not only in Rank Math but other products as well because this is a widely-used function.
I’d recommend enabling base64_decode(), base64_encode() and also the phpinfo() functions. For Rank Math to work properly you only need the base64_decode() function.
Hope that helps.
Ok, Thank you I will contact them to enable these functions.
Hello,
Thank you for contacting Rank Math today.
Please let us know how this goes.
Looking forward to helping you. Thank you.
​​​​​​
The problem has been solved. Thank you for your help
Hi Hamza,
We are so glad to be of help. We are always here if you need us in the future.
Hey, if it isn’t too much to ask for – would you mind leaving us a review here?
https://s.rankmath.com/reviewrm
It only takes a couple of minutes but helps us tremendously.
It would mean so much to us.
Thank you.
