rank math is not opening in pages anymore can you solve that???

#240811
  • Resolved brahim hannani
    Rank Math free

    rank math is not working in my website, I do type the section in my editor to edit things and add the focus keyword to the rank math section as I was doing but now when I type the rank math section it does not work and I type it again and again and it did not open and is still as it is, as you can see in the picture it should be open but it is not working

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  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please remove Rank Math Transients by going to WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients:

    And then clear the website and browser cache and try adding Keywords.

    Please note that some options are only available in Advanced Mode.

    We hope that helps. We are here if you need us again.

    Thank you

    it still steal not working even I removed transients? can you solve the problem

    Prabhat
    Rank Math agency

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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