Rank Math is missing

#99546
  • Resolved Aby Willy Truchler

    3 years, 10 months ago

    Rank Math free

    Hello,
    Im a WordPress user and use Rank Math for all my sites pages etc.
    When working I realized that the plugin vanished from it`s place.
    I did try to check why, everything looks o.k. to me.
    How can you help me with that problem?

    Best Wishes
    AbyWilly

Viewing 6 replies - 1 through 6 (of 6 total)
  • Alberto

    3 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    That sounds really weird! If you want, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Aby Willy Truchler

    3 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    3 years, 10 months ago

    Rank Math business

    Hello,

    It seems you didn’t add your website URL, could you add it so we can check it?

    Looking forward to help you.

    Aby Willy Truchler

    3 years, 10 months ago

    Rank Math free

    Hello Alberto,

    the URL is tragampnedas360.com

    Thanks
    AbyWilly

    Aby Willy Truchler

    3 years, 10 months ago

    Rank Math free

    Hello Alberto,

    Sending you again my site`s URL:
    https://tragamonedas360.com/

    See that my work is depending on your problem solution.

    Please let me know how it going.

    Best Wishes
    AbyWilly

    Michael Davis

    3 years, 10 months ago

    Rank Math pro

    Hello,

    Apologies for the late follow up

    You seem to have already switched to Yoast.

    Please let us know if we can switch to Rank math to look into your issue.

    Also, assuming you are using the latest version of all the plugins and the themes (please update if not yet),please check for a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and share this with us.

    We really look forward to helping you.

    RankBot

    3 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Rank Math is missing’ is closed to new replies.