Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
I see a 5xx error when opening the product page which normally indicates a server-side issue.
This could suggest that there is a conflict between Rank Math and one of your installed plugins. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Try enabling only Rank Math, then check if the function is working. Then try enabling each plugin one by one until you found the conflicting plugin.
Enable the default WordPress theme to test as well.
I hope this helps you with your issue.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have discovered that the plugin issue is with Google Site Kit. I have disabled the search console but I am still unable to edit products or SEO with both plugins installed.
Hello,
Thank you for that additional information, and sorry for the delay.
We wanted to investigate this issue, but it seems that your site is using 2FA (2 Factor Authentication) which prevents us from logging in. Please see the screenshot in the designated Sensitive Data section. Could you please disable that temporarily to check further?
Thank you, and we really look forward to helping you.
Can you let me know what time you’ll be able to look at it? I don’t like to disable 2fa too long because people are actively trying to hack my site. I’m in NY on EST.
Hello,
Thank you for the update.
You can disable the 2FA now and we will be checking this issue on your site. If it’s also possible, you can also create a staging site so we can check this issue anytime without the 2FA restrictions and to prevent any sudden issues to your live site as well (in case we might do some troubleshooting).
Let us know how this goes, and we are really looking forward to helping you.
Thank you.
Hi Reinelle,
You should be able to access now.
Hello,
Thank you for the update.
I’ve tried enabling your Site Kit plugin and edit the specific product you have provided, but I’m unable to see any issues. Please check the screencast in the designated Sensitive Data section.
If the issue still persists, could you please walk us through how can we replicate this issue to further investigate?
Thank you, and looking forward to your update.
When I try to edit a product. I am not able to type anything into the description box.
See screenshot. https://snipboard.io/ZWXEj3.jpg
This is the link to the product: https://taralaurent.com/product/nature-magick-vintage-world-map-acrylic-tray/
Hello,
Thank you for that additional information.
I’ve checked and tried typing in any description box, and it seems that it is working fine. Please see the screencast in the designated Sensitive Data section.
Could you please clear your site and browser’s cache or try in a different browser and check if the issue still persists?
I hope that helps. Thank you, and looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
