rank math icon not visible

#450586
Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas
    Rank Math business

    Hello,

    Thanks for contacting Rank Math, and sorry for any inconvenience caused.

    Please head over to Rank Math > Titles & Meta > [Your Post Type] > Enable Add SEO Controls
    controls

    If it is already enabled, then assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    I tried on brand new website by installing only rank math plugin and pro extra theme (by elegant themes) but still rank math icon is not showing in divi visual editor, is there any solution for it, or RM doesn’t support divi visual builder?

    Anas
    Rank Math business

    Hello,

    Rank Math is compatible with the Divi Builder.

    Can you please update the Rank Math plugin to the latest version and see if that fixes the issue?
    https://rankmath.com/changelog/free/

    If the issue persists, please share the website login details by following the instructions in the previous reply.

    We look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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